Privacy Policy
Last updated: April 27, 2026
Soluma Therapy is committed to protecting your privacy and handling your personal information in a respectful, transparent, and secure manner.
As the sole practitioner at Soluma Therapy, I take care in how your information is collected, used, and protected in accordance with applicable Canadian privacy legislation, including the Personal Information Protection Act (BC).
Information I Collect
I may collect the following types of information:
Personal Information
Name
Email address
Phone number
Any information you choose to share through contact forms or email
Personal Health Information (for clients)
If you become a client, additional information may be collected as part of providing counselling services. This may include:
Intake information
Relevant personal history
Information discussed during sessions
Website Usage Information
Basic analytics (e.g., pages visited, time spent on site)
Cookies or similar technologies used to improve website functionality
How Your Information Is Used
Your information may be used to:
Respond to inquiries and communication requests
Schedule and manage appointments
Provide counselling services
Maintain client records, where applicable
Improve website functionality and user experience
Your information is not sold or shared with third parties for marketing purposes.
Consent
By contacting Soluma Therapy through this website, you are providing consent for your information to be collected and used for the purposes described above.
If you become a client, informed consent for the collection and use of personal health information is obtained as part of the intake process before beginning services.
You may withdraw your consent at any time, subject to legal or contractual obligations.
Confidentiality and Its Limits
Your privacy is important, and information shared in the context of counselling is treated with care and respect.
However, there are limits to confidentiality required by law. Information may be disclosed without consent in situations such as:
Risk of harm to yourself or others
Suspected abuse or neglect of a child
Court orders or legal requirements
These limits are discussed in more detail as part of the informed consent process.
Use of Third-Party Services
Soluma Therapy uses third-party platforms to support services:
Jane App for online booking, scheduling, and client records
Email providers for communication
These services have their own privacy and security practices. You are encouraged to review their policies for more information on how your data is handled.
Email and Website Communication
While reasonable efforts are made to protect your information, communication through email or website contact forms is not guaranteed to be fully secure.
You are welcome to reach out in whatever way feels most comfortable, though it may be helpful to limit sensitive personal information when using these methods.
A formal therapeutic relationship, including confidentiality protections, begins once informed consent has been completed and services have commenced.
Data Storage and Security
Personal information is stored using secure systems, and reasonable safeguards are in place to protect against loss, unauthorized access, or disclosure.
Information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet legal and professional record-keeping requirements.
Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent for the use of your information (where applicable)
Requests can be made using the contact information below.
Cookies and Website Analytics
This website may use cookies or similar technologies to enhance your browsing experience and gather basic usage data.
You may choose to disable cookies through your browser settings.
External Links
This website may contain links to external websites. Soluma Therapy is not responsible for the privacy practices of those sites.
