Welcome
Starting therapy can feel like a meaningful step, whether it’s your first time or something you’re returning to.
This document is intended to give you a general sense of what to expect from working together, including how therapy is approached, what sessions may feel like, and how your information is handled.
We will review consent before beginning services; however, some people find it helpful to look over this information ahead of time, at their own pace, before we meet. You are always welcome to ask questions, both now and at any point in our work together.
About Therapy
Therapy offers a space to slow down, make sense of your experience, and begin to relate to yourself in a different way.
My approach is relational, trauma-informed, and depth-oriented. I draw from psychodynamic, attachment-based, and parts-informed perspectives, while integrating more experiential work when it feels helpful.
This means our work isn’t only about understanding what’s happening, it’s also about noticing your experience in the moment, and allowing shifts to emerge in ways that feel meaningful and real.
We may explore patterns in your relationships, how you respond to yourself in difficult moments, and what begins to change when there is space to stay with your experience rather than move past it.
Over time, many people begin to notice:
– a deeper understanding of themselves
– a different relationship to their thoughts and emotions
– more flexibility in how they respond
– and a growing sense of clarity, steadiness, and connection
We move at a pace that feels manageable, with care for your nervous system and what feels right for you.
Professional Status & Supervision
I am currently a pre-registered counsellor working toward full professional registration.
As part of this process, I engage in ongoing clinical supervision. This means I may consult with an experienced supervisor to support the quality and integrity of the care I provide. Supervision is a standard part of ethical practice and helps ensure you are receiving thoughtful, well-supported care.
Your privacy is respected in this process, and identifying information is minimized.
What to Expect in Sessions
There is no “right” way to do therapy.
Some people arrive with a clear sense of what they’d like to talk about, while others need time to settle into the space. Both are completely welcome.
You’re encouraged to share at a pace that feels comfortable. Over time, as the therapeutic relationship develops, your sense of comfort and openness often deepens as well.
You are always welcome to:
– ask questions
– share feedback
– let me know what is or isn’t feeling helpful
There may also be moments of pause, reflection, or simply noticing what’s happening for you — these are a natural and valuable part of the process.
Privacy & Confidentiality
Your privacy is an important part of therapy. Information shared in sessions is kept confidential and treated with care and respect. There are some limits to confidentiality required by law and professional ethics. This means that information may be shared without your consent if:
- there is a risk of harm to yourself or others
- there is reason to believe a child is being abused or neglected
- records are subpoenaed or required by a court of law
As part of ethical practice, I may also consult with a clinical supervisor or professional colleagues. In these situations, identifying information is minimized and confidentiality is maintained.
Your personal information is securely stored and protected in accordance with privacy standards in British Columbia.
These limits will be reviewed in more detail as part of the formal informed consent process before beginning therapy.
Benefits and Risks of Therapy
Therapy can be helpful, and it can also involve exploring difficult or unfamiliar experiences.
Possible benefits include:
- increased clarity and understanding
- emotional relief
- improved relationships
- a greater sense of agency and connection to yourself
Possible challenges include:
- experiencing difficult emotions such as grief, anger, or a sense of loss
- increased awareness of patterns or experiences before change occurs
- moments of discomfort, uncertainty, or feeling unsettled during or between sessions
- noticing shifts in how you relate to yourself or others, which can take time to integrate
At times, therapy may bring forward new thoughts, perspectives, or feelings that feel unfamiliar or uncomfortable. This can be a meaningful part of the process, though it is not always easy.
You are encouraged to communicate openly about your experience so we can adjust the pace and approach in a way that feels manageable and supportive.
Frequency and Duration
The frequency of sessions can vary depending on your needs.
A common starting point is every 1–2 weeks, which can help support continuity and momentum. This is something we can discuss and adjust together over time.
There is no set length of therapy. You are free to continue, pause, or return at any point.
Communication
Email may be used for scheduling or administrative purposes. Please note that email is not a fully secure form of communication, and it is best to limit sensitive personal information when using it.
You are welcome to share reflections or updates between sessions. I will read and acknowledge messages; however, I may suggest we explore what you’ve shared more fully during our next session so it can receive the time and attention it deserves.
I aim to respond during regular business hours. While I may occasionally review email outside of these times, this is not guaranteed and should not be expected.
Email is not monitored continuously and is not appropriate for urgent or crisis situations.
If you are in immediate distress or require urgent support, please contact emergency services or one of the resources below.
Crisis Support Resources
24-hour crisis support is available. You can call or text 988 for immediate assistance anywhere in Canada.
Additional resources include:
- Kids Help Phone
Call: 1-800-668-6868
Text: CONNECT to 686868 or 741471 - BC Crisis Line
Call: 310-6789 (no area code required) - Northern BC 24-Hour Crisis Line
Call: 1-888-562-1214 - KUU-US Indigenous Crisis Line
Call: 1-800-588-8717 - Métis Nation BC Crisis Line
Call: 1-833-638-4722 - BC Bereavement Line (Mon–Fri, 9am–5pm)
Call: 1-877-779-2223 - Suicide Prevention Line
Call: 1-800-784-2433
Fees and Payment
Sessions are $80 for 60 minutes or $120 for 90 minutes. Dedicated time is held between appointments for my notes and preparation.
At this time, as I am not yet registered, sessions are not currently eligible for reimbursement through extended health benefits. I am in the process of obtaining registration, and this is expected to change in the near future.
To support a smooth and consistent experience, SOLUMA THERAPY recommends having a credit card on file through Jane App. You’re welcome to use your preferred payment method (e-transfer or credit card) on the day of your session.
Credit cards are only charged in accordance with the cancellation policy or if payment has not been completed following your session.
A limited number of sliding scale spots may be available. If cost feels like a barrier, you’re welcome to reach out and we can explore what might feel manageable.
Cancellations and Changes
If you need to cancel or reschedule your session, please provide at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice, or missed without notice, will be subject to the full session fee. This is because your appointment time is reserved specifically for you.
If you arrive late, the session will still end at the scheduled time, and the full session fee will apply.
Use of Secure Platforms
Scheduling, billing, and client records are managed through a secure third-party platform (Jane App). You can review their privacy practices through their website if you’d like more information.
Your Rights
As a client, you have the right to be informed, respected, and actively involved in your care. This includes the right to:
- ask questions about the therapy process at any time
- understand the approaches used in your care
- make decisions about your participation, including declining or discontinuing services
- request access to your personal information
- share feedback about your experience, including what is or isn’t feeling helpful
A Final Note
Therapy doesn’t need to feel rigid or formal to be meaningful.
My hope is that this becomes a space where you can slow down, feel more connected to yourself, and begin to understand your experiences in a deeper way — at a pace that feels right for you.
Contact
If you have any questions, you’re welcome to reach out:
Danielle Grenier
Soluma Therapy
hello@solumatherapy.ca